About the Study

The Health Management Academy (The Academy), in partnership with Picis, conducted the first national study of the largest health systems in the U.S. to measure the impact of emergency department (ED) management on health systems and identify best practices for ED service delivery.

Key findings

• Strategy: Health system executives universally have stronger strategic planning and recognize ED Services as critical to their health system’s overall success;
• Leadership: The system-level management infrastructure to execute strategies across ED Services remains under-developed in most health systems; and
• Information Technology: Higher performing health systems utilize IT far more extensively and IT represents the biggest opportunity for solving the challenges of the ED.